Thirdly, provision of after sale services like free transportation of purchased products to customers preferred destination, free maintenance of purchased product, giving good customer care and feedback on customer queries and complaints through outsourcing to effective call centers or by professional customer care managers. Lastly companies get to attract and retain customers through product and services innovation to keep up with changing times and fashion trends coupled by convenience by establishment of retail outlets and branches to reach and cater for increased customers (Kush, 2004).
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