[Solution]HA540 Unit 6 Discussion

Insurance companies can be an external variant that would impact the perception of quality at hospital organizations. In order to mitigate the external variant, I would implement a process to take the burden off the patient to handle rejected claims. Be in contact to let them know the course of action, and keep them up to date. The patient is more apt to be satisfied knowing the hoops and all of the actions that were taken on their behalf to ensure insurance pays for the services rendered.  As a director, I would work with the employees and providers to ensure that all charting is up-to-date and comprehensive to ensure that claims being challenged by carriers have a complete picture of the patient’s health. This would increase the approval process.

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