[Solution]answer these questions

For those who possess some level of professional or organizational power, it can be difficult to know when and how to use that power in situations that might benefit the organization’s customers. As the chapter notes, not all power use is bad. In fact, the use of power is necessary and productive in situations where the customer stands to benefit in the form of a higher-quality or more efficient service provided to them. Often, the carefully planned use of power can help overcome organizational inertia regarding the best decision to implement, resolve infighting between internal stakeholders that may hold up appropriate decision making, and produce needed decisions quickly in situations where time is of the essence. However, knowing the precise moment and manner in which to begin using one’s power, regardless of the reason for it, is a challenging task for any health care manager or professional.

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