Project Portfolio

Week 3 DQ 3.4

3.4 DiscussionPatient Acuity, Workload and FTE’s

After reading Chapter 11:  Staffing and Scheduling, answer the discussion question.

Nurses work within the constraints of the situation.  Staffing, budget, day of the week, number of patients, and situations on the unit among many others.  Nurse managers also have constraints today due to limited staffing, staff mix, patient: nurse ratios, etc.   Managers – and often charge nurses too — have to make unit decisions for a shift based on the constraints given to them and the best possible outcomes for the patients and staff.  Is it easy, no way!

This exercise places you in a fictitious nursing unit with constraints.  This is NOT your unit or any unit you know.  Your work situation does NOT apply to the scenario below.  Please work through the discussion and spreadsheet to the best of your ability to work within the unit’s constraints.  Put your thinking cap on!  See how to best solve the puzzle!

· First, watch the video made for this assignment  BEFORE beginning the assignment.

· This assignment does not apply to your unit, where you work, or your own personal working conditions.

· The situation in this exercise is intended as a critical thinking exercise for you to demonstrate your ability to work through a difficult situation.

· Do NOT apply anything from your personal working unit to this scenario unit.  Do not include your personal working conditions in the answer to this discussion question.

· Please follow the instructions and experience the constraints that nurse managers typically work within.

· You will be using a Microsoft Excel spreadsheet in this discussion.  You only can change the cells in the spreadsheet that are “unlocked” for your use.  Some cells have a red flag in their upper right corner – click on the cell and you will see a pop-up box with information.

Approved Resources to Use in Writing Discussion Posts:

· The course textbook,

· any published peer-reviewed full-text article from the CINAHL database 

 

 

 

 

 

For your initial post, complete the following:

Next, find, open, and read the Excel spreadsheet document that goes with this discussion question. Complete the spreadsheet and attach it to your post. Then, return to the discussion question.  Prepare a minimum of a 200-word response using the instructions and the scoring rubric.

In your post, answer the following questions
Question 1:	Describe the process of creating your own staffing positions and 2-week schedule. If the acuity or average daily census on your unit goes up during a year’s time, and your budget plan does not include an increase in acuity levels or an increase in census, what will you need to do as a leader and manager in this organization?
Question 2:	If the acuity at your facility goes DOWN during a year’s time, and your budget plan does not include direction for a decreased census, what will you need to do as a nursing leader/manager?

Response Posts

Assessment cover sheet

Student Must Fill this Section
Unit Code / Title	BSBCRT611 Apply critical thinking for complex problem solving
Qualification Code / Title:
Due Date:

 

 

Student Name:
Student ID:		Term:	Year:
Privacy Release Clause:	“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.
Authenticity Declaration:	“I declare that: · The material I have submitted is my own work. · I have given references for all sources of information that are not my own, including the words, ideas, and images of others”.
Student Signature:	Date:

 

 

Assessment Outcome
Assessor Name:
Attempt and Tasks	Satisfactory	Not Yet Satisfactory	Date	Assessor Signature
Initial attempt
Re- attempt/Re-assessment
Assessment Task 1
Assessment Task 2

 

 

Assessor Feedback to Students

 

 

 

Assessment Outcome:		Competent		Not yet Competent
Assessor Name:
Assessor Signature and date:

 

 

 

 

 

 

 

 

 

 

 

Information for Student:

· This assessment is to be completed according to the instructions given below in this document.

· Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.

· If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

· Please refer to the College re-submission and re-sit policy for more information.

· If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.

· This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.

· Student must submit the completed Assessments on Moodle

Re-assessment of Result& Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.

Re-assessment Process:

· An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.

· Academic Manager will delegate another member to review the assessment.

· The student will be advised of the review result done by another assessor.

· If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be, an external assessor.

· The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.

· If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.

· Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical, and valid.

Academic Appeals:

· If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.

· To appeal a decision, the person is required to complete the ALICE SPRINGS COLLEGE OF AUSTRALIA – Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:

· Student Support Officer, Level 15, 7 Dean Street, Burwood, NSW 2134

· Email: info@asca.edu.au

· The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.

· If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in the unit.

· In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.

· The decision of Chief Executive Officer will be final.

· Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Plagiarism:

Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work.

Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used, which includes:

· Paraphrasing and presenting work or ideas without a reference

· Copying work either in whole or in part

· Presenting designs, codes or images as yourown work

· Using phrases and passages verbatim without quotation marks or referencing the author or web page

· Reproducing lecture notes without proper acknowledgement.

Collusion:

Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.

Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.

Collusion occurs when youwork without the authorisation of the teaching staff to:

· Work with one or more people to prepare and produce work

· Allow others to copy your work or share your answer to an assessment task

· Allow someone else to write or edit yourwork (without rto approval)

· Write or edit work for another student

· Offer to complete work or seek payment for completing academic work for other students.

Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.

Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy

Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary

 

Assessment Requirements:

You are required to complete and pass every task in the assessment to be deemed competent.

 

Introduction

The assessment tasks for BSBCRT611 Apply critical thinking for complex problem solving are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBCRT611 Apply critical thinking for complex problem solving describes the performance outcomes, skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation.

For you to be assessed as competent, you must successfully complete two assessment tasks:

· Assessment Task 1: Knowledge questions – You must answer all questions correctly.

· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

 

 

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

· review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

· comply with the due date for assessment which your assessor will provide

· adhere with your RTO’s submission guidelines

· answer all questions completely and correctly

· submit work which is original and, where necessary, properly referenced

· submit a completed cover sheet with your work

avoid sharing your answers with other students.

 

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Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on: · where this task should be completed · the maximum time allowed for completing this assessment task · whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

 

 

Questions

Provide answers to all of the questions below:

Complete the table outlining reliable information relevant to workplace processes.

Describe how legislation may be applicable to workplace problems (provide an example as part of your answer).

Describe how organisational policies and procedures may be applicable to workplace problems (provide an example as part of your answer).

Identify and describe two critical thinking methods that may be used to identify complex issues in the workplace using the table below (there is an example to get you started).

Method	Description
Interview	This method uses a formal or informal interview process to obtain information about a workplace issue (such as how a product is used). It asks relevant questions to relevant stakeholders and documents the answers.

Identify and describe two critical thinking methods that may be used to generate solutions to complex issues in the workplace using the table below (there is an example to get you started).

Critical thinking technique	Description
Brainstorming	This method uses a group of people to think of as many solutions (even the crazy ones) in a predetermined time.

Summarise the steps associated with a decision-making process. You may answer using a written paragraph or diagram.

List three advantages of addressing complex issues in the workplace.

Complete the table outlining the different types of risk that may be associated with pursuing a complex issue in the workplace.

Type of risk	Description	Example
Strategic risk
Compliance risk
Financial risk
Operational risk

List three barriers to effective decision-making

 

 

 

 

 

 

Summarise the requirements for the development and presentation of a brief and feedback register.

 

 

 

 

 

 

List four bodies you may be required to seek approval from to develop and implement solutions.

Assessment Task 1: Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?	Completed successfully?	Comments
	Yes	No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Task outcome:	· Satisfactory	· Not satisfactory
Assessor signature:
Assessor name:
Date:

 

 

Assessment Task 2: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

· a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

· your learning resources and other information for reference

· Project Portfolio template

· Brief outline template

· Self-evaluation checklist

· Simulation Pack (if you need a case study).

Ensure that you:

· review the advice to students regarding responding to written tasks in the Business Works Student User Guide

· comply with the due date for assessment which your assessor will provide

· adhere with your RTO’s submission guidelines

· answer all questions completely and correctly

· submit work which is original and, where necessary, properly referenced

· submit a completed cover sheet with your work

· avoid sharing your answers with other students.

 

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Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on: · where this task should be completed · how your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

 

 

Activities

Complete the following activities:

1. Carefully read the following:

This project requires you to apply a systematic decision-making approach to address a complex workplace issue of your choice. You are required to: · Identify a complex issue in consultation with relevant stakeholders · establish the objectives, advantages, risks and resources required when pursuing solutions to the identified issue · source reliable information about the identified issue · generate a range of solutions together with relevant stakeholders · evaluate and compare solutions to choose the best one · present the chosen solution to stakeholders for feedback · refine the chosen solution to seek approval for its implementation. This project must be based on an existing workplace issue that has numeric and financial data available to illustrate or support the complex issue. You can use the case study business provided to you by your assessor, or you may like to base this on your own business, or a business you are currently working for or are familiar with. It is important that this business has organisational policies and procedures related to your chosen issue or work area already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for. You will also need to seek input from people who work for, or are involved, in this business process several times. Fellow students or your assessor can be involved in these meetings and play the roles of process stakeholders as relevant. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

Project planning

Make sure you are familiar with the business you are basing this assessment on. If you’re basing this assessment on your own business or a business you work for, it’s important at this step that you identify relevant stakeholders and have your business approved by your assessor. If you’re basing this assessment on the case study, identify a relevant job role you’ll assume and any relevant stakeholders. Complete Page 4 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio as well as the necessary background information, relevant policies and procedures. Arrange a meeting with at least one stakeholder associated with the business who may assist you to identify a complex issue. Prepare to use the financial and numeric information at the meeting. For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders.

Stakeholder meeting

Meet with the relevant stakeholder Take notes so you can complete Section 1 of your Project Portfolio after the meeting. The meeting should last for approximately 10 minutes. At the meeting: · Use the numeric/financial information to discuss issues that fall within the scope of your job role. · Identify a complex issue to address for the remainder of this assessment. During the meeting, you will need to demonstrate effective communication skills including: · Identify and articulating ideas clearly and persuasively · Use a presenting style and vocabulary to suit the audience and situation · Seeking the views and opinions of others by active listening and questioning

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This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

Defining the complex issue

	Complete Section 1 of your Project Portfolio. When you complete Section 1, you need to: · Provide an overview of your chosen business, including: · The name of the business · a description of what the business does · the job role you perform in the business · Describe the complex issue associated with the business, including: · a brief outline of the issue · who the stakeholders are and how they are associated with the issue · analysis and presentation of numeric and financial data illustrating the complex issue · two objectives when pursuing solutions · three advantages of solving the issue · three risks of addressing the issue. · Establish the legislative and organisational requirements related to the complex issue, including: · a summary of the relevant legislation · a summary of the associated organisational policies and procedures · an assessment of any actual or perceived bias. · Calculate the resources required for the solution development process · Prepare a presentation, using the work done in Section 1 of the Project Portfolio, to present the complex issue to relevant stakeholders. You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in your in Section 1 of the Project Portfolio and make sure you attach these upon submission.
	Make sure you have answered all questions in Section 1. Submit to your assessor for review. Arrange a meeting with at least one of the relevant stakeholders who is responsible for approving further investigation of your chosen issue.
i	Before the meeting, choose two critical thinking techniques to use as tools to generate alternative solutions. Make sure you are familiar with the two critical thinking techniques as you will be using these techniques at the meeting. For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders.

Stakeholder meeting

Meet with the relevant stakeholders (at least one other person, such as your assessor or another student). Take notes so you can complete Section 2 of your Project Portfolio after the meeting. The meeting should last for approximately 30 mins. At this meeting, take on the role of facilitator/leader. At the meeting: · Present the scope of your complex issue (use the presentation prepared in Section 1 of your Project Portfolio). · Use two critical thinking techniques to generate four to six solutions for your complex issue (you will need to attach the outcome e.g. mindmap to Section 2 of the Project Portfolio.).   During the meeting, you will need to demonstrate effective communication skills including: · Identify and articulating ideas clearly and persuasively · Use a presenting style and vocabulary to suit the audience and situation · Seeking the views and opinions of others by active listening and questioning

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This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

Systematic decision making

	Complete Section 2 of your Project Portfolio. When you complete Section 2 you need to: · Summarise the outcomes of your meeting with the stakeholder, including: · an outline of two critical thinking techniques used to generate solution alternatives with other stakeholders · a list of four to six alternative solutions. · Evaluate each identified solution to establish their feasibility, including: · success criteria · constraints · evaluation of each alternative against the criteria and constraints · list of all feasible options. · Use one appropriate tool/technique to compare all feasible alternatives with one another. Include: · a description of the tool or technique used · proof of your comparison · an assessment of bias in your decision -making · Choose the best solution and explain: · why did you choose it · how does it meet the legislation and organisational policy requirements · are there any risks associated with your solution? · what are the advantages of the chosen solution? · what are the resources required? · Prepare a brief on your proposed solution (use “Brief template”). You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these upon submission.
	Make sure you have answered all questions in Section 2. Submit to your assessor for review. Arrange a meeting with at least one of the key stakeholders responsible for decision-making. For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders.
i	Before you continue, read through the requirements of Section 3 of your Project Portfolio. Make sure you have your brief available and ready to present. As part of Section 3, you are required to develop a feedback register to use at the meeting. Do this before meeting with the stakeholders and use the register at the meeting.

Stakeholder meeting

Meet with the relevant key stakeholders (at least one other person, such as your assessor or another student). Take notes so you can complete Section 3 of your Project Portfolio after the meeting. The meeting should last for approximately 30 mins. At the meeting: · Present your brief to key stakeholders (use the brief prepared in Section 2 of your Project Portfolio). · Record feedback in the feedback register (developed prior to this meeting). During the meeting, you will need to demonstrate effective communication skills including: · Identify and articulating ideas clearly and persuasively · Use a presenting style and vocabulary to suit the audience and situation · Seeking the views and opinions of others by active listening and questioning

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This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

 

Review your decision

Complete Section 3 of your Project Portfolio as part of your evidence for this step. When you complete Section 3, you need to: · Use the feedback from your meeting with stakeholders to refine your project brief · Use an appropriate format to seek approval to implement your proposed solution (e.g. draft an email, complete an application form ready to be lodged etc.) · Perform a self-evaluation to identify opportunities for improvement . You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in your in Section 3 of the Project Portfolio and make sure you attach these upon submission.

Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated. Submit to your assessor for marking.

 

 

Assessment Task 2: Checklist

Student’s name:
Did the student:	Completed successfully?	Comments
	Yes	No
Define a complex workplace issue by: · meeting with stakeholders to identify a complex issue. · providing an overview of their chosen business, including: · The name of the business · a description of what the business does · the job role they perform in the business · describing the complex issue associated with the business, including: · a brief outline of the issue · who the stakeholders are and how they are associated with the issue · analysis and presentation of numeric and financial data illustrating the complex issue · two objectives when pursuing solutions · three advantages of solving the issue · three risks of addressing the issue. · establishing the legislative and organisational requirements related to the complex issue, including: · a summary of the relevant legislation · a summary of the associated organisational policies and procedures · an assessment of any actual or perceived bias. · calculating the resources required for the solution development process · preparing a presentation to present the complex issue to relevant stakeholders.
Systematically approach decision-making by: · presenting the scope of their complex issue to relevant stakeholders · using two critical thinking techniques to generate four to six solutions for your complex issue · evaluating each identified solution to establish their feasibility, including: · success criteria · constraints · evaluation of each alternative against the criteria and constraints · a list of all feasible options. · using one appropriate tool/technique to compare all feasible alternatives with one another, including: · a description of the tool or technique used proof of their comparison · an assessment of bias in their decision -making.   · choosing the best solution and explaining: · why they chose it · how it meets the legislation and organisational policy requirements · risks associated with your solution · advantages of the chosen solution · resources required. · prepare a brief on their proposed solution following organisational policy.
Review their decision and incorporate feedback including: · presenting their brief to key stakeholders · recording feedback in a feedback register developed according to organisational policies and procedures · incorporating feedback to refine their project brief · using an appropriate format to seek approval to implement the proposed solution · perform a self-evaluation to identify opportunities for improvement
During interactions demonstrate effective communication skills including: · Speaking clearly and concisely to articulate their ideas and requirements · Using non-verbal communication to assist with understanding · Asking questions to identify required information · Responding to questions as required · Using active listening techniques to confirm understanding · Using a range of persuasive responses and comparisons in their presentation
Task outcome:	· Satisfactory	· Not satisfactory
Assessor signature:
Assessor name:
Date:

 

 

 

 

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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia

ABN: 52 640 959 128 | RTO Code: 45855 | CRICOS Code: 04021G I T: (08) 8952 3221 I Version 1.1

Address: Level 15, 7 Deane Street, Burwood, NSW 2134 | E: info@asca.edu.au | web: www.asca.edu.au

Address: 12 Glass court, Alice Springs, NT 0870 | T: 0423507231| E : alicespringcollege.au@gmail.com | w: www.alicespringcollegeNT.com.au

 

 

Address: 12 Glass court, Alice Springs, NT 0870 | T: 0423507231| E : alicespringcollege.au@gmail.com | w: www.alicespringcollegeNT.com.au

 

 

Address: 12 Glass court, Alice Springs, NT 0870 | T: 0423507231| E : alicespringcollege.au@gmail.com | w: www.alicespringcollegeNT.com.au

 

 

Address: 12 Glass court, Alice Springs, NT 0870 | T: 0423507231| E : alicespringcollege.au@gmail.com | w: www.alicespringcollegeNT.com.au

 

 

Page 1 of 6

 

Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia

ABN: 52 640 959 128 | RTO Code: 45855 | CRICOS Code: 04021G I T: (08) 8952 3221 I Version 1.1

Address: Level 15, 7 Deane Street, Burwood, NSW 2134 | E: info@asca.edu.au | web: www.asca.edu.au

Address: 12 Glass court, Alice Springs, NT 0870 | T: 0423507231| E : alicespringcollege.au@gmail.com | w: www.alicespringcollegeNT.com.au

 

 

Address: 12 Glass court, Alice Springs, NT 0870 | T: 0423507231| E : alicespringcollege.au@gmail.com | w: www.alicespringcollegeNT.com.au